Service and Technical Support

Glens Falls Business Machines, Inc.

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What's New

 

Data Security

Kyocera Mita America Incorporates Advanced Data Security Into Multifunctional Products Using API's Cryptek Netgard TM.

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For more information on Security and Compliance....

 

 

   

 

Current News

 

Innovative HyPAS-enabled Tool Brings Wireless Capabilities to Scanning

 

FAIRFIELD, N.J. – October 19, 2009 - Kyocera Mita America, Inc., one of the world's leading document solutions companies, today announced the launch of Capture2go, a free document capture application that utilizes Kyocera’s HyPAS (Hybrid Platform for Advanced Solutions) technology and is available via the Apple AppStore on iTunes for the iPhone and iPod Touch. Kyocera’s Capture2go program allows end-users to seamlessly scan documents on the Kyocera TASKalfa 500ci series of multifunctional products (MFPs) for review and distribution on the iPhone. In addition, once scanned into the iPhone, Capture2go allows the user to email or print the document on any authorized Kyocera networked printer for increased flexibility and mobility within the enterprise.

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Recent News

 

TASKalfa Color Copiers

Kyocera announces the TASKalfa series Color Multifunctional Systems.

Increased office productivity is your top priority. The Kyocera TASKalfa Series of color multifunctional systems transforms your office, your workflow, and your documents. Powerful, intuitive, and incredibly efficient, it makes a bold, impression both inside and out.

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For an online Demo....

 

   

 

Service and Technical Support

 

Service and Technical Support

We at GFBM take pride in the quality of Service & Technical Support we provide all of our customers. We know that your office equipment needs to be operating for your business to be running smoothly.

GFBM employs a fully trained team of authorized Kyocera Mita and Okidata service specialists. Their expertise will get your office equipment up and running quickly and efficiently and, in the event of a breakdown, they'll be on the spot with repairs. Besides Kyocera Mita and Oki we will also apply our experience with most other manufacturers.

We also carry a full line of supplies and parts for your Kyocera Mita products. From toner, to paper, to software, GFBM is your Kyocera Mita connection.

   

 

Service

 

Place a Service Call

Service: Our professionally trained service staff is on hand to assure the quality and efficiency of your equipment. You can contact us online 24 hours a day, 7 days a week.

Request Service

   

 

Remote Support

 

Remote Support

 Remote Support: We can connect to you via a secure internet connection to help resolve your computer and network issues.

Remote Support

We use the "Bomgar" system for a cost-effective, secure, hardware solution for remote customer support.

(On-line or phone based work is billed at $105/hr rate with a minimum charge of 1/2hr and additional time billed in 15min increments.)

   

 

Technical Support

 

Technical Support

Technical Support: For questions related to drivers, utilities, machine functions and features, or setups such as Scan to PC and Scan to Email please try a search of our web site. If you don't find what you are looking for or need further assistance please fill out a Technical Support Request Form. In most cases, support questions will be addressed within 24 hours of receipt.

Technical Support Request Form

*The Technical Support Request Form should not be used for mechanical problems with your machine. You should use the Request Service page for mechanical problems.

 
You can also contact the manufacturer directly for Technical Support.
Kyocera Mita (800) 438-6482
Okidata        (800) 654-3282

 

   

 

Self Help

 

Self Help

Self Help and Frequently Asked Questions: To try and find a solution to your problem or to find an answer to a FAQ do a search of our Service and Support Pages.

If you don't find what you are looking for or need further assistance please fill out a Technical Support Request Form. In most cases, support questions will be addressed within 24 hours of receipt.

Self Help Pages (listed by manufacturer)

   

 

Downloads

 

Downloads

Downloads: Use the link below to locate and download the most up to date Manuals, Divers, Utilities, and other support information for your Kyocera machines.

Kyocera Scanner File Utility

Sharp Cash Register Manuals

 

Click to go to Kyocera Mita's Download page in a new window.

Click to go to Sharp's Download page in a new window.

Click to go to Oki Data's Download page in a new window.