Kyocera Copier Self Help

 

New GFBM Android App

We have a new Android App for our customers. With our GFBM App you can Request Service and Order Toner right from your Android powered device. The App also has our company contact information and handy links to our manufacturer websites.

To download the GFBM App search GFBM from the Android Market or Click Here for more information.

*iPad & iPhone App coming soon.

 

New Line of Color & Monchrome MFP's

Vibrant image quality, ultra reliability, superior performance and proven productivity - the TASKalfa series will help your daily tasks and help to maximize your document efficiency. Launch the demo to learn more

 

Manage Documents Directly from Kyocera HyPAS Enabled MFP's with SearchExpress

Birmingham, Ala. – October 28, 2010 - Executive Technologies, Inc., the developer of SearchExpress Document Management software, today announced the entire family of SearchExpress products can be integrated into Kyocera’s HyPAS enabled multifunctional products (MFPs), allowing users to capture, index, route, search and manage paper and digital documents.

 

For more information....

 

Data Security

Kyocera Mita America Incorporates Advanced Data Security Into Multifunctional Products Using API's Cryptek Netgard TM.

For more information....

 

For more information on Security and Compliance....

 

CBS News Report Copy Machines, a Security Risk?....

 

Innovative HyPAS-enabled Tool Brings Wireless Capabilities to Scanning

 

FAIRFIELD, N.J. – October 19, 2009 - Kyocera Mita America, Inc., one of the world's leading document solutions companies, today announced the launch of Capture2go, a free document capture application that utilizes Kyocera’s HyPAS (Hybrid Platform for Advanced Solutions) technology and is available via the Apple AppStore on iTunes for the iPhone and iPod Touch. Kyocera’s Capture2go program allows end-users to seamlessly scan documents on the Kyocera TASKalfa 500ci series of multifunctional products (MFPs) for review and distribution on the iPhone. In addition, once scanned into the iPhone, Capture2go allows the user to email or print the document on any authorized Kyocera networked printer for increased flexibility and mobility within the enterprise.

For more information....

 

 

TASKalfa Color Copiers

Kyocera announces the TASKalfa series Color Multifunctional Systems.

Increased office productivity is your top priority. The Kyocera TASKalfa Series of color multifunctional systems transforms your office, your workflow, and your documents. Powerful, intuitive, and incredibly efficient, it makes a bold, impression both inside and out.

For more information....

 

For an online Demo....

 

Kyocera KM-3050, KM-4050, & KM-5050 Solving Malfunctions

This section of our website is to help you correct miner issues with your KM-3050, KM-4050, & KM-5050. Locate your symptom in the left column and look in the columns to the right for things to check and corrective actions. 

 

Symptom	Checkpoints	Corrective Actions	Reference Page (Basic Operations Guide)
The operation panel does not respond when the main power switch is turned on.	Is the machine plugged in?	Plug the power cord into an AC outlet.	-
Pressing the start key does not produce copies.	Is there a message on the touch panel?	Determine the appropriate response to the message and respond accordingly.	6-4
Blank sheets are ejected.	Are the originals loaded correctly?	When placing originals on the platen, place them face-down and align them with the original size indicator plates.	2-40
		When placing originals in the optional document processor, place them face up.	2-42
Printouts are too light.	Is the machine in Auto Density Mode?	Set the correct density level for Auto Density.	-
	Is the machine in Manual Density Mode?	Use [Image Quality] to set the correct density level.	3-9
		When changing the default density level, adjust the density manually and choose the desired level.	-
	Is the toner distributed evenly within the toner container?	Shake the toner container from side to side about 10 times.	5-7
	Is there a message indicating the addition of toner?	Replace the toner container.	5-7
	Is the paper damp?	Replace the paper with new paper.	2-40
Printouts are too dark.	Is the machine in Auto Density Mode?	Set the correct density level for Auto Density.	-
	Is the machine in Manual Density Mode?	Use [Image Quality] to set the correct density level.	3-9
		When changing the default density level, adjust the density manually and choose the desired level.	-
Printouts are not clear.	Did you choose appropriate image quality for the original?	Select appropriate image quality.	3-9
Printouts are dirty	Is the platen or the document processor dirty?	Clean the platen or the document processor.	5-2
	Is the transfer roller dirty?	Brush the transfer roller clean.	5-5
Images are skewed.	Are the originals placed correctly?	When placing originals on the platen, place them face-down and align them with the original size indicator plates.	2-42
		When placing originals in the optional document processor, place them face up.	2-42
	Is the paper loaded correctly?	Check the position of the paper width guides	2-43
Papers often jam.	Is the paper loaded correctly?	Load the paper correctly	2-31
	Is the paper of the supported type? Is it in good condition?	Remove the paper, turn it over, and reload it.	2-31
	Is the paper curled, folded, or wrinkled?	Replace the paper with new paper.	2-31
	Are there any loose scraps or jammed paper in the machine?	Remove any jammed paper.	6-12
Printouts from the document processor have black lines.	Are the slit glasses dirty?	Clean the slit glass.	5-3
Printouts are wrinkled.	Is the paper separator of the paper feed unit dirty?	Clean the paper separator.	5-4
Cannot print.	Is the machine plugged in?	Plug the power cord into an AC outlet.	-
	Is the machine powered on?	Turn the main power switch on.	3-2
	Is the printer cable connected?	Connect the correct printer cable securely.	2-3
	Was the machine powered on before the printer cable was connected?	Power on the machine after connecting the printer cable.	2-3
Documents are printed improperly.	Is the official application software used on PC?	Check that the official printer driver or application software is used.	-

 

Symptom	Checkpoints	Corrective Actions	Reference Page (Basic Operations Guide)
Acceptable staple count exceeded.	Is the acceptable staple count exceeded? For details, refer to specifications on page Appendix-6.	Press [Continue] to print without using staples.                                         Press [Cancel] to cancel the job.	-
Add paper in cassette #.	Is the indicated cassette out of paper?	Load paper.	2-30
Add paper in Multi Purpose tray.	Is the paper of the selected size loaded in the Multi Purpose tray?	Load paper in the Multi Purpose tray which is of the size and type indicated on the touch panel.	2-33
Add Staples.	Has any of the built-in finisher, center binding finisher, document finisher or 3,000-sheet capacity document finisher run out of staples?	If the staples are depleted, the machine will stop and the location of staple depletion will be indicated on the touch panel. Leave the machine on and follow the instruction to replace the staple case. Press [Continue] to print without using Staple. Press [Cancel] to cancel the job.	4-6
Add toner.	-	Replace the toner container.	5-7
An error has occurred.	-	Internal error has occurred. Turn the main power switch off and on. If error occurs repeatedly, make a note of the error code displayed on the touch panel, and contact your Service Representative.	-
Box limit exceeded.	-	Document box is full, and no further storage is available. This job is canceled. Press [End].	-
	-	Repeat Copy box is full, and no further repeat copy is available. Press [Continue] to print without using Repeat Copy. Press [Cancel] to cancel the job.	-
Cannot connect to Authentication Server.	-	Press [End] and check the following items: • Registration to Authentication Serve • Password and computer address for Authentication Server • Connection of Network	-
Cannot duplex print this paper type.	Did you select a paper size/ type that cannot be duplex printed?	Select the available paper size/ type. Press [Continue] to print without using Duplex.	3-13
Cannot execute this job.	-	This job is canceled because it is restricted by Job Accounting. Press [End].	-
Cannot offset this paper type.	Did you select a paper size (A3, B4, A5-R, B6-R, Folio, Ledger, Statement and 8K) that cannot be offset?	Select the available paper size. Press [Continue] to print without using Offset.	3-16
Cannot punch this paper type.	Did you select a paper size/ type that cannot be punched?	Select the available paper size/ type. Press [Continue] to print without using Punch.	-
Cannot staple this paper type.	Did you select a paper size/type that cannot be stapled?	Select the available paper size/ type. Press [Continue] to print without using Staple.	-
Check the cover.	Is the document processor open?	Close the document processor.	-
	Is the top cover of the document processor open?	Close the top cover of the document processor.	6-23
Check the finisher.	Is the built-in finisher or the document finisher set correctly?	Set the built-in finisher or the document finisher correctly. For details, refer to the respective Operation Guides.	-
	Is the built-in finisher tray set correctly?	Set the built-in finisher tray correctly.	-
Clean the slit glass.	-	Clean the slit glass using the attached cleaning cloth.	5-3
Empty the punch waste box.	-	The punch waste box of the document finisher or 3,000-sheet capacity document finisher is full. Follow the instruction on the touch panel to empty the punch waste box.	-
Failed to specify Job Accounting.	-	This job is canceled. Press [End].	-
Failed to store job retention data.	-	This job is canceled. Press [End].	-
FAX box limit exceeded.	-	FAX box is full, and no further storage is available. This job is canceled. Press [End].	-
Finisher tray is full of paper.	Is the acceptable storage capacity exceeded for the document finisher tray?	Remove paper from the document finisher tray. If printing can be restarted, the touch panel display will prompt you to press [Continue]. Then press [Continue].	-
Folding tray is full of paper.	Is the acceptable storage capacity exceeded for the folding tray of the 3,000- sheet capacity document finisher?	Is the acceptable storage capacity exceeded for the folding tray of the 3,000- sheet capacity document finisher?	-
Hard Disk error. Job is canceled. Press [End]. #	-	An error has occurred on the hard disk. The possible error codes and their descriptions are as follows. 01: Initialization error. Initialize the hard disk. 04: Insufficient space on the hard disk to complete this operation. Move or delete data stored on the hard disk to increase available space.	-
Incorrect Account ID.	-	The Account ID does not match. Check the registered Account ID.	-
Incorrect Login User Name or Password.	-	Enter correct login user name or password.	-
Job Accounting restriction exceeded.	Is the acceptable printing count restricted by Job Accounting exceeded?	The printing count exceeded the acceptable count restricted by Job Accounting. Cannot print any more. This job is canceled. Press [End].	-
Job Separator is full of paper.	Is the maximum capacity of the job separator exceeded?	Remove paper from the job separator and press [Continue] to resume printing.	-
KPDL Error.	-	PostScript error has occurred. Job is canceled. Press [End].	-
Mailbox tray is full of paper.	-	Remove paper from the mailbox tray.	-
Memory card error.	-	Memory card is removed while it is accessed. Insert the memory card.	-
		An invalid memory card is inserted. Insert the correct memory card.
Memory card error. Job is canceled. Press [End]. ##	-	An error has occurred on the memory card. The possible error codes and their descriptions are as follows. 01: Format error. Format the memory card again. 04: Insufficient space on the memory card to complete this operation. Move or delete data stored on the memory card to increase available space.	-
Memory is full.	-	Unable to continue the job as the memory is used up. Press [Continue] to print the scanned pages. The print job cannot be processed completely. Press [Cancel] to cancel the job.	-
Paper jam.	-	If a paper jam occurs, the machine will stop and the location of the jam will be indicated on the touch panel. Leave the machine on and follow the instruction to remove the jammed paper.	6-12
Print overrun.	-	Warning. Low printer memory. The job was paused. Press [Continue] to resume the job.	-
Removable memory error.	-	This job is canceled. Press [End].	-
Removable memory is removed.	-	Press [End].	-
Replace all originals and press [Continue].	-	Remove originals from the document processor, put them in the original order, and place them. Press [Continue] to resume printing. Press [Cancel] to cancel the job.	2-42
Replace the waste toner box.	-	The waste toner box is full. Replace the waste toner box.	-
Reset all originals in document processor.	Is there any original left in the document processor?	Remove originals from the document processor.	-
Scanner memory is full.	-	Scanning cannot be performed due to insufficient memory of scanner. Job is canceled. Press [End].	-
	Is the acceptable scanning count exceeded?	Press [Continue] to print, send or store the scanned pages. Press [Cancel] to cancel printing, sending or storing.	-
Send Error. Job is canceled. Press [End]. ####	-	An error has occurred during transmission. The possible error codes and their descriptions are as follows.
		1101: The server name of the SMTP server is not set correctly or the host name is incorrect when sending scan data to an FTP server. Use COMMAND CENTER and register the SMTP server name and the host name correctly. 1102: The login user name is incorrect or the domain name has not been entered. Enter login user name, domain name and password correctly.	2-12
		1103: The network path name is incorrect or you do not have access to the folder specified. Use COMMAND CENTER and register the path name correctly.	-
		1104: No recipient address. Enter E-mail address correctly.	3-19
		1105: E-mail - The SMTP protocol setting is turned off. Use COMMAND CENTER and turn on the SMTP protocol setting. Scan to PC (SMB) - SMB setting is turned off. Use COMMAND CENTER and turn on the SMB setting. Scan to PC (FTP) - FTP setting is turned off. Use COMMAND CENTER and turn on the FTP setting.	2-12
Send Error. Job is canceled. Press [End]. ####	-	1106: The sender address setting under E-mail: SMTP is not registered. Use COMMAND CENTER and register the sender address.	2-12
		2101, 2102, 2201, 2202, 2203, 3101: The network cable is disconnected or the hub that it is connected to is not operating properly. Check the cable and the hub. Otherwise, the server name or the host name of the SMTP server is not set correctly. Use COMMAND CENTER and register the SMTP server name and the host name correctly.	2-12
		2204: The E-mail size exceeds the acceptable send data capacity. Decrease the size or resolution of the scanned data to be transmitted and resend the E-mail.	-
		9181: The scanned original exceeds the acceptable number of pages of 999. Send the excess pages separately.	-
Set the folding tray.	Is the folding tray correctly set to the 3,000-sheet capacity document finisher?	Set the folding tray correctly to the 3,000-sheet capacity document finisher. For details, refer to the Operation Guide of the 3,000- sheet capacity document finisher.
Set the folding unit.	Is the folding unit correctly set to the 3,000-sheet capacity document finisher?	Set the folding unit correctly to the 3,000-sheet capacity document finisher. For details, refer to the Operation Guide of the 3,000- sheet capacity document finisher.
Set the punch waste box.	-	The punch waste box of the document finisher or 3,000-sheet capacity document finisher is not set correctly. Follow the instruction on the touch panel to set the punch waste box correctly.
Set the waste toner box.	-	The waste toner box is not set correctly. Set it correctly.
Staple error.	-	If a staple error occurs, the machine will stop and the corrective action will be indicated on the touch panel. Leave the machine on and follow the instruction to take an appropriate action.
Staple jam.	-	If a staple jam occurs, the machine will stop and the location of the jam will be indicated on the touch panel. Leave the machine on and follow the instruction to remove the jammed staple.	4-8
The memory card is not formatted.	Is the memory card formatted?	Format the memory card.	-
The phone receiver is off the hook.	-	Put down the receiver.	-
The removable memory is not formatted.	Is the removable memory formatted by this machine?	Use the removable memory formatted by this machine.	-
The source file is not found.	-	The specified file is not found. This job is canceled. Press [End].	-
Top tray of the machine is full of paper.	-	Remove paper from the top tray, and press [Continue] to resume the job.	-
Tray # is full of paper.	Is the acceptable storage capacity exceeded for any of the trays A to C of the 3,000-sheet capacity document finisher?	Remove paper from the tray # indicated on the touch panel. If the tray B or C is full of paper, press [Continue] to resume printing.	-
Warning low memory.	-	Further scanning cannot be performed by insufficient memory Press [Continue] to print the scanned pages. Press [Cancel] to cancel the printing job	-

Kyocera

Link to Kyocera Downloads and Support click HERE.

Okidata

Link to Okidata Downloads and Support click HERE.

Sharp

Link to Sharp Downloads and Support click HERE.

HP

Link to HP Downloads and Support click HERE.

Lexmark

Link to Lexmark Downloads and Support click HERE.