Request Service
You can request service online by selecting one of the links below.
If there is a GFBM ID# on
the front of your machine click
.
If there is not a GFBM ID#
on the front of your machine click
.
You can also request service during our normal business hours [8:30am
until 5:00pm, Monday thru Friday] by calling (518) 793-7761.
If you just have a question for Technical Support
Technical Support: For
questions related to drivers, utilities, machine functions and features, or
setups such as Scan to PC and Scan to Email please try a search of
our web site. If you don't find what you are looking for or need further
assistance please fill out a
Technical Support
Request Form. In most cases, support questions will be addressed within 24
hours of receipt.
*The Technical Support
Request Form should not be used for mechanical problems with your machine. You
should use the
Request Service
page for mechanical problems.
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