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What's New

 

 

New GFBM Android App

We have a new Android App for our customers. With our GFBM App you can Request Service and Order Toner right from your Android powered device. The App also has our company contact information and handy links to our manufacturer websites.

To download the GFBM App search GFBM from the Android Market or Click Here for more information.

*iPad & iPhone App coming soon.

 

New Line of Color & Monchrome MFP's

Vibrant image quality, ultra reliability, superior performance and proven productivity - the TASKalfa series will help your daily tasks and help to maximize your document efficiency. Launch the demo to learn more

TASKalfa Demo

 

Manage Documents Directly from Kyocera HyPAS Enabled MFP's with SearchExpress

Birmingham, Ala. – October 28, 2010 - Executive Technologies, Inc., the developer of SearchExpress Document Management software, today announced the entire family of SearchExpress products can be integrated into Kyocera’s HyPAS enabled multifunctional products (MFPs), allowing users to capture, index, route, search and manage paper and digital documents.

 

For more information....

 

Data Security

Kyocera Mita America Incorporates Advanced Data Security Into Multifunctional Products Using API's Cryptek Netgard TM.

For more information....

 

For more information on Security and Compliance....

 

CBS News Report Copy Machines, a Security Risk?....

 

   

 

Current News

 

PinPoint Scan  PinPoint Scan

Scan from your MFP to your PC with added speed, functions and versatility.

 

Advanced Scanning Made Simple - Scanning is one of the most important functions of document workflow and should be easy to use and serve the purposes that your company needs. With Kyocera's PinPoint Scan application, scanning to your PC from your network connected MFPs becomes as easy as scanning from a desktop scanner but with the added speed and versatility Kyocera MFPs provide. With a simple two step installation process, one download to the MFP and one to your PC, network scanning couldn't be easier.

For more information....

 

   

 

Recent News

 

TASKalfa Color Copiers

Kyocera announces the TASKalfa series Color Multifunctional Systems.

Increased office productivity is your top priority. The Kyocera TASKalfa Series of color multifunctional systems transforms your office, your workflow, and your documents. Powerful, intuitive, and incredibly efficient, it makes a bold, impression both inside and out.

For more information....

 

For an online Demo....

 

   

 

Frequently Asked Questions

 

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Self Help Search  
  1. How do I place a service call?
  2. How do I get a meter reading (page count) from my copier or printer?
  3. Where can I find drivers for my printer or copier?
  4. My copies or prints come out crooked or with part of the image cut off. How can I fix it?
  5. When using the document feeder I get lines on the copies but when I copy from the glass the copies are fine. How can I fix this?
  6. My fax is not working. What should I check?
  7. I have an error in the display that I can not clear. How can I clear it?

 


How do I place a service call?

If you are having problems with your equipment, please contact or service department during our business hours at (518) 793-7761, or you can contact us through email at service@gfbm.net, or place a service call on our website. When placing a service call please have details of the problem you are having. The more information we can pass on to your service technician the more prepared they will be.

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How do I get a meter reading (page count) from my copier or printer?

Click here and select you machine for instructions on getting your meter reading (page count). Click Here

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Where can I find drivers for my printer or copier?

Click here and select you machine for instructions on getting your meter reading (page count). Click Here

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My copies or prints come out crooked or with part of the image cut off. How can I fix it?

This is normally caused by your paper cassette guides not being set properly. Check to make sure the guides are up against the paper. Also check that the machine is set for the size paper that is in the cassette.

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When copying from the document feeder I get lines on the copies but when copying from the glass the copies are fine. How can I fix this?

This is normally caused by white-out, ink, or dirt on the slit glass. The slit glass is the narrow slit of glass normally to the left of the large rectangle piece of glass. If there is white-out on the glass you can normally clean it off with your finger nail. If it is just dirt or dust it normally can be wiped off with a dry soft cloth. If it is ink you will probably need a slightly damp cloth to clean it. If you use a glass cleaner use something that doesn't have ammonia in it. Never spray or apply anything directly to the machine, always apply it to a clean lint free cloth and then use the cloth to clean.

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My fax is not working. What should I check?

First from your telephone call the number you are faxing. If you hear a recording, if someone answers, if the number just rings and doesn't pick up, or if you hear anything else other than a fax tone (a load squealing sound); then your fax is most likely fine and the problem is that you have the wrong fax number or there is a problem with the other fax. If this is not the case check and make sure your fax telephone line is plugged into the proper jack on your fax. Most fax machines have two phone jacks located next to each other, the second is for an extension phone. If you are plugged into the wrong jack you maybe able to send but not receive or visa versa.

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I have an error in the display that I can not clear. How do I clear it?

First record the error exactly as it is in the display incase you need to refer to it. Next check your operators manual to see if the error is referenced there, if it is follow the instructions in your operators manual. If your operators manual doesn't give you answer try opening and closing the cover to see if it clears. If that doesn't clear thee error turn off the machine and unplug the power cord for about 60 seconds. Plug the power cord back in and turn the machine on. If you are still getting the error call for service.

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