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What's New

  

Data Security

Kyocera Mita America Incorporates Advanced Data Security Into Multifunctional Products Using API's Cryptek Netgard TM.

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Current News

  

Innovative HyPAS-enabled Tool Brings Wireless Capabilities to Scanning

 

FAIRFIELD, N.J. – October 19, 2009 - Kyocera Mita America, Inc., one of the world's leading document solutions companies, today announced the launch of Capture2go, a free document capture application that utilizes Kyocera’s HyPAS (Hybrid Platform for Advanced Solutions) technology and is available via the Apple AppStore on iTunes for the iPhone and iPod Touch. Kyocera’s Capture2go program allows end-users to seamlessly scan documents on the Kyocera TASKalfa 500ci series of multifunctional products (MFPs) for review and distribution on the iPhone. In addition, once scanned into the iPhone, Capture2go allows the user to email or print the document on any authorized Kyocera networked printer for increased flexibility and mobility within the enterprise.

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Recent News

  

TASKalfa Color Copiers

Kyocera announces the TASKalfa series Color Multifunctional Systems.

Increased office productivity is your top priority. The Kyocera TASKalfa Series of color multifunctional systems transforms your office, your workflow, and your documents. Powerful, intuitive, and incredibly efficient, it makes a bold, impression both inside and out.

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Frequently Asked Questions

  

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Self Help Search  
  1. How do I place a service call?
  2. How do I get a meter reading (page count) from my copier or printer?
  3. Where can I find drivers for my printer or copier?
  4. My copies or prints come out crooked or with part of the image cut off. How can I fix it?
  5. When using the document feeder I get lines on the copies but when I copy from the glass the copies are fine. How can I fix this?
  6. My fax is not working. What should I check?
  7. I have an error in the display that I can not clear. How can I clear it?

 

How do I place a service call?

If you are having problems with your equipment, please contact or service department during our business hours at (518) 793-7761, or you can contact us through email at service@gfbm.net, or place a service call on our website. When placing a service call please have details of the problem you are having. The more information we can pass on to your service technician the more prepared they will be.

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How do I get a meter reading (page count) from my copier or printer?

Click here and select you machine for instructions on getting your meter reading (page count). Click Here

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Where can I find drivers for my printer or copier?

Click here and select you machine for instructions on getting your meter reading (page count). Click Here

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My copies or prints come out crooked or with part of the image cut off. How can I fix it?

This is normally caused by your paper cassette guides not being set properly. Check to make sure the guides are up against the paper. Also check that the machine is set for the size paper that is in the cassette.

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When copying from the document feeder I get lines on the copies but when copying from the glass the copies are fine. How can I fix this?

This is normally caused by white-out, ink, or dirt on the slit glass. The slit glass is the narrow slit of glass normally to the left of the large rectangle piece of glass. If there is white-out on the glass you can normally clean it off with your finger nail. If it is just dirt or dust it normally can be wiped off with a dry soft cloth. If it is ink you will probably need a slightly damp cloth to clean it. If you use a glass cleaner use something that doesn't have ammonia in it. Never spray or apply anything directly to the machine, always apply it to a clean lint free cloth and then use the cloth to clean.

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My fax is not working. What should I check?

First from your telephone call the number you are faxing. If you hear a recording, if someone answers, if the number just rings and doesn't pick up, or if you hear anything else other than a fax tone (a load squealing sound); then your fax is most likely fine and the problem is that you have the wrong fax number or there is a problem with the other fax. If this is not the case check and make sure your fax telephone line is plugged into the proper jack on your fax. Most fax machines have two phone jacks located next to each other, the second is for an extension phone. If you are plugged into the wrong jack you maybe able to send but not receive or visa versa.

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I have an error in the display that I can not clear. How do I clear it?

First record the error exactly as it is in the display incase you need to refer to it. Next check your operators manual to see if the error is referenced there, if it is follow the instructions in your operators manual. If your operators manual doesn't give you answer try opening and closing the cover to see if it clears. If that doesn't clear thee error turn off the machine and unplug the power cord for about 60 seconds. Plug the power cord back in and turn the machine on. If you are still getting the error call for service.

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